Refund and Returns Policy

Overview

At vinlian.com, our goal is to provide excellent services that meet the needs of every client. However, we understand there may be rare occasions where a refund or cancellation is requested. The following outlines our refund and returns policy:

Digital Services:

As our services are digital in nature and customized to each client, refunds are not available for website design, search engine optimization, social media marketing, email marketing, or other digital services rendered. However, if you feel our services have not lived up to expectations, please contact us to discuss your concerns so we can try to find a satisfactory resolution.

Unused Services:

If you have purchased a package of services upfront and have not yet received or utilized them, we may provide a partial or full refund of the unused portion at our discretion on a case-by-case basis. Requests must be made within 14 days of purchase.

Payment Errors:

If you believe you have been incorrectly charged or there is an error in your payment amount, please contact us immediately so we can investigate and if necessary process a refund.

Changed Mind:

Because our digital services require time and custom effort, refunds are not available simply because you changed your mind unless specifically agreed upon at the time of purchase.

Quality Concerns:

If there is an issue with the quality of service provided, please let us know immediately so we can do our best to address the problem in good faith. Refunds specifically related to quality concerns will be evaluated on a case-by-case basis.

Need help?

Contact us at info@vinlian.com with any refund or cancellation requests. We aim to respond within 5 business days and resolve issues to the best of our ability.